Verizon customers are getting $20 after outage — but specifics on its cause remain elusive

Verizon Communications might be giving consumers $20 for their troubles following a service outage Wednesday, but precise details on the outage’s cause remain elusive, at least for now.

A Verizon

VZ representative said the problem stemmed from a “software issue,” but did not offer further specifics on the cause or the number of people affected. The outage on Wednesday left cities in the Northeast U.S. without cellphone and data service, and created widespread frustration for users.